Refund Policy — VistaPrimeHurb.com
Welcome to the VistaPrimeHurb.com Refund Policy. Our goal is to ensure transparency, security, and satisfaction in all bookings and affiliate product transactions. Please read the policy carefully to understand how cancellations, refunds, and affiliate-related procedures work.
1. Cancellations and Refunds
1.1 Customer-Initiated Cancellations
- Customers may request a cancellation through our official customer support channels.
- Refund eligibility depends on the specific rules provided at the time of purchase.
- Purchases or bookings marked as non-refundable are not eligible for refunds after payment confirmation.
1.2 Cancellations by VistaPrimeHurb
- If a service or product is canceled due to operational issues or supplier unavailability, customers may choose:
- Full refund;
- Rescheduling at no extra cost (when applicable);
- Store credit for future use.
2. Refund Processing Times
- Refunds are issued using the same payment method used in the original transaction.
- Once approved, estimated processing times are:
- Credit card: 5–15 business days (depending on the card issuer).
- Bank transfer / PIX equivalent: up to 3 business days.
- Boleto / Invoice payments: up to 5 business days after bank details are provided.
3. Reservation Changes
- Changes to dates, guest information, or other booking details depend on supplier rules.
- Additional fees or fare differences may apply.
4. No-Show
- Failure to show up for a scheduled service without prior notice will result in forfeiture of the total amount paid, unless otherwise specified by the supplier.
5. Affiliate Product Purchases
VistaPrimeHurb also works with third‑party affiliate products and offers. For these cases:
- Each affiliate provider may have their own refund and cancellation policies.
- VistaPrimeHurb will follow the terms defined by the affiliate platform or supplier.
- Refunds for affiliate products are only possible if permitted under the affiliate program’s rules.
- Promotional, limited‑time, or non-refundable affiliate products may not be eligible for refunds.
We recommend reviewing the refund terms displayed on the product page before completing any affiliate purchase.
6. How to Request a Refund
To request a refund, please contact:
- Email: support@vistaprimehurb.com
- Support Form: available on our website
Please include:
- Booking or order number;
- Full name of the purchaser;
- Reason for the request;
- Bank details (if required).
7. Final Provisions
VistaPrimeHurb.com reserves the right to update this policy at any time, with immediate effect upon publication.
If you have any questions, our support team is ready to assist you.